Why Internal Software Should Be Boring

Learn why custom-built internal software beats rented SaaS and how it can benefit your business with increased efficiency

I've spent years working with owner-operated businesses, helping them streamline their operations and improve efficiency. One thing that's become clear to me is that internal software should be boring, obvious, and fast. It's a contrarian view, perhaps, but one that's rooted in my experience working with businesses to rebuild their operating systems from the ground up.

When I say 'boring', I mean that internal software should be uncomplicated and straightforward. It shouldn't be flashy or trendy, but rather focused on getting the job done. This is in contrast to many commercial SaaS products, which often prioritize features and user experience over simplicity and ease of use.

The Problem with Generic SaaS

Generic SaaS products are designed to appeal to a wide range of businesses, which means they often come with a lot of unnecessary features and complexity. This can make them difficult to use and integrate into your existing workflows. And even though they may be cheaper than custom-built software in the short term, they can end up costing you more in the long run due to the time and effort required to adapt them to your needs.

• Difficulty integrating with existing systems
• Unnecessary features that add complexity
• Limited customization options
• Ongoing subscription costs

The Benefits of Custom-Built Software

Custom-built software, on the other hand, is designed specifically for your business and its unique needs. It can be tailored to your existing workflows and processes, making it easier to use and more efficient. And because it's built to last, you won't have to worry about ongoing subscription costs or the risk of the software being discontinued.

I've seen this firsthand in my work with businesses. By rebuilding their operating systems from the ground up, we've been able to eliminate unnecessary complexity and create software that is truly tailored to their needs. The result is a more efficient, more effective business that's better equipped to compete in its market.

Adding AI and Automation

One of the key benefits of custom-built software is the ability to add AI and automation where it makes sense. This can help streamline processes, improve accuracy, and free up staff to focus on higher-value tasks. And because the software is designed specifically for your business, you can be sure that the AI and automation are truly tailored to your needs.

For example, I've worked with businesses to implement AI-powered automation that can handle tasks such as data entry, bookkeeping, and customer service. The result is a more efficient, more effective business that's better equipped to compete in its market.

Conclusion

In the end, the key to creating effective internal software is to keep it boring, obvious, and fast. By focusing on simplicity, ease of use, and efficiency, you can create software that truly supports your business and helps you achieve your goals. And by adding AI and automation where it makes sense, you can take your business to the next level.